Learn a proven methodology to improve business operations by creating maximum customer value through the minimization of wasted time and efforts. We’ll discuss how to decide which processes to tackle first, how to identify the root cause of a problem/challenge/or waste, and the actual steps to increase productivity in your business. Doors open at 11:30 a.m. for networking and the program will begin at 12:00 p.m.; lunch will be provided. The Beyond Banking for Small Businesses Series is brought to you by Bank Midwest and Mid-Continent Public Library’s Square One Small Business Services. This program is funded by a grant from the Ewing Marion Kauffman Foundation. Location: Northwest Innovation Center- 6889 North Oak Trafficway. Gladstone, MO 64118.